Active and transparent engagement with all impacted stakeholders
As commonly experienced in urban construction projects, the community may be impacted as a result of noise, dust, vibration, visual amenity, utilities and traffic changes. JHCPB continues to actively engage with stakeholders throughout the design and construction stages to ensure the community is provided with timely and transparent information and is given an opportunity to provide two-way feedback. JHCPB’s approach to stakeholder engagement is outlined in the Project Communication Strategy.
JHCPB has adapted to the Project audience and COVID-19 by transitioning all community engagement from letterbox notifications to digital notifications as a permanent communication method.
At the date of review, the Project had received and managed over 2551 complaints within TfNSW timeframes and in line with IS- Sta-1-4.